When will my order ship?
All of the orders will be send out in 3-5 business days. If we are expecting delays, we will notify you.
When will I receive tracking number?
You will receive your tracking number right after we process your order which is between 3-5 days. Please allow at least 24 hours for your tracking number to give you updates.
My tracking number have been stuck and might be lost. What should I do next?
If your order seems to be lost or it is not being updated, please contact USPS with your information and file a missing mail. We are not able to do anything once it leave our hand. However, you can reach out to us at firstname.lastname@example.org if you need anything else.
Can I cancel/return my order?
At this time, we are not doing any cancellation or return on our orders. I hope you understand. However, feel free to reach out to us at email@example.com if you have any question about certain product before check out.
What do I do if my items arrived damaged?
If your item arrived damaged, please contact us as soon as possible. You can send us an email at firstname.lastname@example.org with the order information and pictures of the damage items. We will solve it for you as soon as possible.